Company
Medirex is a Slovak diagnostics provider offering advanced medical testing and diagnostics with a focus on technology-driven, patient-centered care.
Industry
Healthcare & Diagnostics
Challenge
Patients struggled to understand which medical tests they needed, often overwhelming doctors with repetitive inquiries. This created inefficiency, as medical experts were forced to spend valuable time addressing basic questions instead of focusing on complex cases.
Solution: AI Healthcare Assistant
Selzee's AI-powered healthcare assistant transformed the patient journey by:
- Comprehensive Test Knowledge: In-depth explanations of 400+ medical examinations, helping patients understand procedures, preparation, and outcomes.
- Smart Initial Diagnosis: Symptom analysis with cross-referenced medical data to guide patients toward potential conditions and next steps.
- Preparation Assistance: Step-by-step preparation instructions (fasting, medication adjustments, exam-specific guidelines) to ensure accurate test results.
Results
- 7% increase in Average Order Value (AOV)
- 27% higher order completion rate
- 7x faster response times
Testimonial
"Before the AI assistant, our team struggled with endless patient questions. Now patients get instant guidance, and doctors can focus on critical cases. It has boosted both efficiency and patient satisfaction." — Martina Chmelova, CMO, Medirex.sk
Key Benefits
- Reduced workload for healthcare professionals
- Improved patient confidence and compliance
- Scalable and localized AI healthcare support
