CASE STUDY

Medirex Provides Cutting-Edge Client Care With AI Medicare Assistant

What is Selzee?

Selzee is an AI shopping assistant trained for your business that handles support and sells your products.

Company

Medirex is a Slovak diagnostics company offering advanced medical testing services that combine cutting-edge technology with expert care to support accurate health decisions.

Industry

Healthcare & Diagnostics

Helping patients navigate medical exams with confidence, providing clear guidance, personalized recommendations, and step-by-step support at every stage of their healthcare journey.

increase in AOV

27%

higher order comletion

faster response time

The challenge

Patients often struggled to understand which medical tests they needed. Doctors were swamped with basic inquiries, wasting time on easily solvable concerns. The provider needed a solution that helped patients navigate the medical system while keeping doctors focused on critical cases.

Comprehensive Test Knowledge

The AI has in-depth knowledge of over 400 medical examinations, offering clear and easy-to-understand explanations. It helps patients comprehend the purpose, procedure, and preparation requirements for each test, ensuring they feel informed and confident.

Smart Initial Diagnosis

The AI carefully analyzes user-reported symptoms, cross-references them with medical data, and suggests possible conditions. It helps patients better understand their health concerns and determine whether they should seek further medical evaluation.

Preparation Assistance

The AI provides detailed, step-by-step instructions on how to properly prepare for upcoming medical exams. It ensures patients follow the necessary guidelines, such as fasting requirements, medication adjustments, and other pre-test preparations, to achieve accurate and reliable results.

"Before the AI assistant, our team struggled with patient inquiries, with people unsure of which tests they needed. Doctors spent too much time on repetitive questions. Now, patients receive instant guidance, and doctors can focus on complex cases, boosting efficiency and satisfaction."

Martina Chmelova

CMO, Medirex.sk

FAQs

How does the AI Medical Assistant help patients with medical exams?

How does the AI help with test preparation?

Is this AI assistant only for one medical provider?

Can you localize products for different countries?

Can you integrate with our CRM?

Can you integrate with Shoptet / Prestashop / Shopify?

What if the agent cannot respond?

Can you limit what AI knows?

How does the pricing work?

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