Company

LacnePostreky is a garden-ecommerce store from Slovakia, offering affordable plant protection, pest control, fertilizers, tools, and related gardening products.

Industry

Gardening / Garden eCommerce

Challenge

The growing customer base led to a surge in repetitive product inquiries, overwhelming the support team. Customers often didn’t know which pesticide, fertilizer, or tool would suit their specific plants, soil conditions, or pests. Slow response times and lack of guidance risked lost conversions, frustration, and churn.

Solution: AI Gardener

Selzee deployed an AI gardener assistant integrated into LacnePostreky’s storefront to act as a smart shopping companion and garden consultant. Key features include:

• Personalized Product Recommendations — evaluates plant type, soil, pests, garden size, and matches ideal products from 5,000+ items.
• Context-Aware Assistance — tailors suggestions and navigation based on the page being browsed (pesticides, fertilizers, tools).
• System Integration & Tracking — integrates conversations with the support system for tracking and follow-up.
• Scalable and Instant Support — handles inquiries autonomously with fast responses, reducing workload and increasing capacity.

Results & Metrics

• 98% accuracy in product recommendation relevancy
• 7× faster response times compared to human agents
• +13% higher Average Order Value (AOV)

Testimonial

“Before this AI, answering customer questions took up to half-an-hour. Now? It just works. Customers get what they need without waiting, and we can focus on other things.” — Andrej Lazo, CEO, LacnePostreky