Weve helped hundreds of businesses implement AI chatbots. Along the way, weve seen the same mistakes repeated. Heres how to avoid them and set your chatbot up for success.

Mistake #1: Trying to Automate Everything

Not every conversation should be automated. Know when to hand off to humans. Complex complaints, sensitive issues, and high-value customers often need a personal touch.

Mistake #2: Poor Training Data

Your AI is only as good as its training. Invest time in curating high-quality conversation examples, product information, and edge cases.

Mistake #3: Ignoring Analytics

Launch is just the beginning. Monitor conversations, track where customers drop off, and continuously improve based on real data.

Mistake #4: Robotic Personality

Give your chatbot a personality that matches your brand. Customers engage more with assistants that feel human and relatable.

Mistake #5: No Clear Escalation Path