CASE STUDY

AI Drink Advisor: Your Smart Assistant for Online Alcohol Stores

Enhance your customers' shopping experience with AI. Our intelligent assistant helps visitors choose the right bottle, compares products instantly, and recommends the perfect drink for every occasion—boosting sales, satisfaction, and loyalty without extra work from your team.

75%

Increase in customer satisfaction after implementing the AI Assistant.

Faster request resolution compared to manual customer service.

25%

Increase in completed purchases thanks to real-time AI product recommendations.

The challenge

Shopping for alcohol online can be overwhelming. Customers face endless choices, unfamiliar labels, and uncertainty about what suits their tastes or events. Most give up or leave with unanswered questions. That’s where the AI Drink Advisor comes in—offering clarity, confidence, and convenience.

Personalized Alcohol Recommendations

The AI Assistant helps shoppers quickly find the ideal bottle based on their preferences. Whether they’re looking for a sweet red wine, a smoky whiskey, or a light rum for cocktails, the assistant asks a few smart questions—like taste profile, budget, or occasion—and instantly recommends the best matches. No need to scroll through dozens of products. The result? A faster path to checkout and a more satisfying shopping experience.

Smart Product Comparison

Choosing between two similar bottles? The AI can instantly compare products side-by-side—highlighting differences in origin, flavor notes, aging, alcohol content, awards, price, and even user reviews. It simplifies complex decisions and gives customers the confidence to buy without second-guessing.

Occasion-Based Matching

Not every drink suits every moment. That’s why the AI Assistant can recommend bottles based on the customer’s occasion. Whether it’s a gift, a wedding, a business dinner, or a quiet evening at home, the AI filters your inventory to suggest the most suitable options—making your store feel like a curated boutique, not a warehouse.

Company

Rumicon.sk is a modern Slovak e-commerce store focused on customer service and innovative technologies. With the implementation of its AI Assistant, Rumicon has taken customer support to a new level—faster, smarter, and always available.

Website

https://www.rumicon.sk/

Industry

E-commerce – Specialty Retail (Alcohol & Bar Supplies)

“Before launching the AI Assistant, we were dealing with dozens of repetitive customer questions every day. Now, RumiconBot handles them in seconds—allowing us to focus on growing the store. Our customers are happier, and support runs like clockwork.”

JUDr. Radim Václavík

CEO, rumicon.sk

FAQs

How difficult is it to integrate the AI Drink Advisor into my online store?

Can the AI Assistant handle multiple languages and product types (e.g., wine, whiskey, rum)?

What kind of return on investment (ROI) can I expect?

Can you localize products for different countries?

Can you integrate with our CRM?

Can you integrate with Shoptet / Prestashop / Shopify?

What if the agent cannot respond?

Can you limit what AI knows?

How does the pricing work?

Would you like an AI Drink Advisor for your e-shop? Start today!

Talk to the team

Try demo on my store