CASE STUDY

AI Ticketing Assistant – Smart Support for Event Sales

Get smart ticketing support instantly. Our AI assists ticketing agencies by handling customer inquiries, resending lost tickets, and providing personalized event recommendations—ensuring faster responses and a seamless experience without extra workload.

78%

Reduction in customer support workload.

Faster response time to customer inquiries.

12%

Increase in ticket sales due to personalized recommendations.

The challenge

Before implementing the AI chatbot, Maxiticket struggled with a large number of repetitive customer questions. Support agents were spending too much time answering basic inquiries about ticket availability, prices, and event details instead of handling more complex issues.

Instant customer responses

Our AI chatbot provides instant answers to customer inquiries about ticket availability, pricing, and event details. With access to real-time data, it ensures customers always receive accurate and up-to-date information, reducing the need for human intervention.

Automated ticket retrieval

Lost tickets are no longer a problem. The chatbot securely verifies customer details and payment information, then automatically resends tickets via email or SMS. This eliminates frustration for customers and reduces the workload for support agents.

Refund eligibility check

Customers can instantly check if they qualify for a refund without needing to contact support. The AI bot assesses refund policies based on event rules and purchase details, providing clear guidance on next steps and saving valuable time for both customers and staff.

Company

Maxiticket is one of the leading ticket sellers for events in Slovakia. They needed a way to handle high volumes of repetitive customer inquiries without overloading their support team.

Website

https://vstupenky.maxiticket.sk/

Industry

Ticketing & Events

Honestly, this chatbot has been a game changer. Our support team isn’t drowning in the same questions anymore, and customers get answers instantly. Win-win.

Patrik Henček

CEO, Maxiticket.sk

FAQs

How does the AI Ticketing Assistant help with customer inquiries?

How much faster is the AI in responding to inquiries?

Does the AI personalize event recommendations?

Can you localize products for different countries?

Can you integrate with our CRM?

Can you integrate with Shoptet / Prestashop / Shopify?

What if the agent cannot respond?

Can you limit what AI knows?

How does the pricing work?

Would you like an AI ticketing assistant for your agency? Start today!

Talk to the team

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